add hook file

hooks/hook_maxapex_tickets_ai.php

@@ -0,0 +1,190 @@
+<?php
+
+// Import necessary WHMCS classes
+use WHMCS\Database\Capsule;
+use GuzzleHttp\Client;
+
+// Function to get ticket data and related information
+function getTicketData($tid) {
+    try {
+        // Perform database query
+        $result = Capsule::table('tbltickets as tt')
+            ->join('tblhosting as th', Capsule::raw('SUBSTRING(tt.service, 2)'), '=', 'th.id')
+            ->join('tblservers as ts', 'th.server', '=', 'ts.id')
+            ->leftJoin('tblcustomfieldsvalues as cfv', function($join) {
+                $join->on('tt.id', '=', 'cfv.relid')
+                     ->where('cfv.fieldid', '=', function($query) {
+                         $query->select('id')
+                               ->from('tblcustomfields')
+                               ->where('fieldname', 'Issue Type (*)')
+                               ->where('type', 'support')
+                               ->limit(1);
+                     });
+            })
+            ->where('tt.id', $tid)
+            ->select('tt.title', 'tt.message', 'th.domain', 'ts.name', 'ts.ipaddress', 'ts.hostname', 'cfv.value as issueType')
+            ->get();
+
+        if ($result->isEmpty()) {
+            return "No data found for ticket ID: " . htmlspecialchars($tid);
+        }
+
+        // Add ticket information to data array
+        $data = [];
+        foreach ($result as $row) {
+            $data[] = [
+                'Title' => $row->title,
+                'Message' => $row->message,
+                'Domain' => $row->domain,
+                'ServerName' => $row->name,
+                'IPAddress' => $row->ipaddress,
+                'Hostname' => $row->hostname,
+                'IssueType' => $row->issueType
+            ];
+        }
+    }  catch (\Exception $e) {
+        return "An error occurred: " . $e->getMessage();
+    }
+    return $data;
+}
+
+// Get logs
+function getLogs($server, $issueType) {
+    $client = new Client();
+    try {
+        // GET request with a 10-second timeout
+        $response = $client->get('http://' . urlencode($server) . ':5000/get_logs?issue_type=' . urlencode($issueType), [
+            'headers' => [
+                'Content-Type' => 'application/json',
+            ],
+            'timeout' => 10, // Timeout set to 10 seconds
+        ]);
+
+        $responseBody = json_decode($response->getBody(), true);
+        return $responseBody;
+    } catch (Exception $e) {
+        logActivity('error getLogsApi: '. $e->getMessage() );
+        return null; // or return a specific structure indicating failure
+    }
+}
+// Get OpenAI response
+function callOpenAI($apiKey, $apiEngine, $subject, $message, $logsData) {
+    try {
+        // Constructing the prompt
+        $prompt = "We have received a Technical Support Ticket from a client. Having subject: $subject, ticket content: $message. Following are the server logs with file paths: $logsData. Please guide us solution of this with explanations.";
+
+        // Data for the OpenAI API call
+        $requestData = array(
+            "model" => $apiEngine,
+            // "response_format" => array("type" => "json_object"),
+            "messages" => array(
+                array("role" => "system", "content" => "You are a helpful sysops. You have to guide a effective solution."),
+                array("role" => "user", "content" => $prompt) // Using constructed prompt
+            )
+        );
+
+        $client = new Client();
+        $response = $client->post('https://api.openai.com/v1/chat/completions', [
+            'headers' => [
+                'Content-Type' => 'application/json',
+                "Authorization" => "Bearer $apiKey"
+            ],
+            'json' => $requestData,
+        ]);
+
+        $responseArray = json_decode($response->getBody(), true);
+
+        // Accessing choices
+        $choice = $responseArray['choices'][0];
+        $responseBody = $choice['message']['content'];
+
+        return $responseBody;
+    } catch (Exception $e) {
+        logActivity('error callOpenAI: '. $e->getMessage() );
+        // return "Error: " . $e->getMessage();
+    }
+}
+
+// Add ticket notes
+function addNotesToTicket($ticketId, $note) {
+    try {
+        $command = 'AddTicketNote';
+        $postData = array(
+            'ticketid' => $ticketId,
+            'message' => "Suggestion by ChatGPT.
+            PLEASE NOTE THAT THIS MAY NOT BE CORRECT THEREFORE PLEASE READ AND UNDERSTAND CAREFULLY BEFORE DOING ANYTHING." . $note,
+            'markdown' => true
+            //,
+            //'attachments' => base64_encode(json_encode([['name' => 'sample_text_file.txt', 'data' => base64_encode('This is a sample text file contents')]])),
+        );
+
+        $results = localAPI($command, $postData);
+
+        logActivity("Ticket note added for ticket ID: {$ticketId}");
+
+    } catch (Exception $e) {
+        logActivity("Error adding ticket note: " . $e->getMessage());
+    }
+}
+
+
+function openTicketHookFunc($vars) {
+
+    // Retrieve the Ticket ID and Display Data
+    $tid = $vars['ticketid'] ?? '';
+
+    // Retrieve and display module configuration values
+    $aiApiKey = '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';
+    $aiEngine = "gpt-3.5-turbo-1106";
+
+    if (!empty($tid)) {
+        $ticketData = getTicketData($tid);
+        if (is_array($ticketData)) {
+            foreach ($ticketData as $row) {
+
+                // get logs
+                // $server = "localhost";
+                // $issueType = "Demo";
+                $server = htmlspecialchars($row['ServerName']);
+                $issueType = htmlspecialchars($row['IssueType']);
+
+                $logsDataArray = getLogs($server, $issueType);
+
+                if ($logsDataArray !== null) {
+                    $logsData = '';
+
+                    foreach ($logsDataArray as $key => $value) {
+                        $logsData .= "\n" . "file: " . $key . "\n" . "logs: " . $value;
+                    }
+
+
+                    // Call the ChatGPT API
+                    $openAIResponse = callOpenAI($aiApiKey, $aiEngine, $row['Title'], $row['Message'], $logsData);
+
+
+                    addNotesToTicket($tid, $openAIResponse);
+
+                }
+            }
+        }
+    }
+};
+
+
+add_hook('TicketOpenAdmin', 1, function($vars) {
+
+    // logActivity('before hooks from ARH - TicketOpenAdmin');
+
+    openTicketHookFunc($vars);
+
+    // logActivity('after hooks from ARH - TicketOpenAdmin');
+});
+
+
+add_hook('TicketOpen', 1, function($vars) {
+
+    // logActivity('hooks from ARH - TicketOpen');
+
+    openTicketHookFunc($vars);
+});
+